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IN-SPIRE™ Visual Document Analysis

Training and Support

On-line Help

We have developed some materials to make it easier to begin using IN-SPIRE. See IN-SPIRE™ Help for an illustrated and annotated guide to icons, windows, and menus; and the Tips and Techniques PDF Acrobat document for a conversational guide to getting started with the analysis of documents. You might also join the user community's Discussion Group for assistance from other users and IN-SPIRE™ developers.

On-site Training

While it is not unusual for an analyst to start using IN-SPIRE™ without any technical training or support, most users will benefit from a short training session that covers the key aspects of using the tool. Training sessions usually consist of a 4-6 hour hands-on class that covers the general capabilities of the system along with tips and techniques for data import and analysis. Classes are usually held at the user's site and are not covered by the service fee or licensing fee paid to acquire the software.

In some cases, an organization may have greater support needs, such as datasets that require some level of pre-processing in order to extract the desired fielded information or convert from unsupported formats (e.g., HTML to ASCII). PNNL can assist in these cases as well, on a time and materials basis. Contact us for more information.

Paying for Training and Support:

Basic Support Tokens (BST) may be purchased for $1,500 each. One BST provides up to 8 hours of support time — whether via telephone or at our site. This can be applied to training or general product support. Once you have purchased Basic Support Tokens (from the Get A Copy page), you may contact to make arrangements for a mutually agreeable time to use your tokens.

If you need on-site support or training, please contact to determine the number of Custom Support Tokens (CST) required to meet your requirements. CSTs can be applied to either labor or travel expenses, but the number of tokens necessary to meet your custom requirements must be determined after we have discussed your needs.

IN-SPIRE™